You can return your order within 30 days of receiving your order by following the simple steps below: Contact us : Send an email to customerservice@fashion-nora.com with your order number and the reason for the return. Receive return instructions : You will receive a return authorisation and step-by-step instructions by email. Package the item : Carefully pack the item in its original packaging, including all accessories, tags, and documentation. Return the parcel : Drop off the parcel at your nearest shipping point. Customer is responsible to cover return shipping costs.

Delivery and Returns

Q: Read this before you return

You can return an item if: 1. The items are brand new. 2. There is NO makeup, perfume, sweat or smoke odour, or other items that detract from the value of the item. 3. The clothing must be returned in its original packaging, with original tags and hangtags. 4. You have not exceeded your 30-day return period.

Here you will find all information about shipping, delivery times, and returns.

DELIVERY

Shipping costs:

Shipping Method Order value under €79 Order value from €79

USPS $6.95 Free

Delivery time:

Order cut-off time: 3:30pm (GMT+10). Orders placed after this time will be processed on the next working day, which may delay delivery by one business day.
Processing time: 1–2 working days (Monday to Friday). Once your order has been processed, it will be shipped via one of our trusted delivery partners.
Shipping time: 2–4 working days (Monday to Friday).
Total delivery time: 3–6 working days in total.

Please note: total delivery time = processing time + shipping time.

All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.

Products arrived damaged?

We'll start working on this unfortunate situation immediately. All we need from you is a photo/video report of the damage, together with your order number. Send this to customerservice@fashion-nora.com and we will certainly find a suitable solution.

The products arrived too late?

Most of our packages arrive on time. Delays can be seasonal or caused by a high volume of parcels at DHL.

Please allow 2 more days for the parcel to arrive - remember it is insured and you also have a tracking code. If the 2 days have passed and your parcel has not arrived, please contact us at customerservice@fashion-nora.com.

Address changes

Need to update your shipping address? Email us as soon as possible at customerservice@fashion-nora.com.

We’ll do our best to make the change, but please note that if your order has already been processed or shipped, we can’t guarantee an address update.

RETURNS

Key Information:

Returns accepted within 30 days of receiving the order
Refunds are processed within 2 days
We don't charge restocking fees
Customer is responsible to cover return shipping costs
We accept exchanges
This policy is subject to our Terms of Service

How to return an item

Contact us: Send an email to customerservice@fashion-nora.com with your order number and the reason for the return.
Receive return instructions: You will receive a return authorisation and step-by-step instructions by email.
Package the item: Carefully pack the item in its original packaging, including all accessories, tags, and documentation.
Return the parcel: Drop off the parcel at your nearest shipping point, as indicated in the return instructions.

Order Cancellations
To cancel your order, contact us at customerservice@fashion-nora.com as soon as possible. Cancellations cannot be processed once the order has been processed or shipped.

CONTACT

For any questions regarding delivery, returns, or complaints, please contact us:

Fashion Nora
Email: customerservice@fashion-nora.com

Frequently asked questions

Shipping costs $6.95 for orders under $79. Orders of $79 or more are shipped free of charge. Estimated total delivery time: 3–6 working days.

You can return your order within 30 days of receiving your order by following the simple steps below:

Contact us: Send an email to customerservice@fashion-nora.com with your order number and the reason for the return.
Receive return instructions: You will receive a return authorisation and step-by-step instructions by email.
Package the item: Carefully pack the item in its original packaging, including all accessories, tags, and documentation.
Return the parcel: Drop off the parcel at your nearest shipping point. Customer is responsible to cover return shipping costs.

You can return an item if:

1. The items are brand new.

2. There is NO makeup, perfume, sweat or smoke odour, or other items that detract from the value of the item.

3. The clothing must be returned in its original packaging, with original tags and hangtags.

4. You have not exceeded your 30-day return period.

If you have received a defective product, please send us an email regarding this. This must be done no later than 7 days after you have received the item. We need your order number, a short description and a picture of the defect.

All complaints must be sent by email and not by phone - contact us at customerservice@fashion-nora.com