Return, refund and exchange policy
As soon as you have sent your first e-mail to our customer service, your request will be recorded.
If you are not satisfied with your order, please contact us. Fashion Nora wants you to be completely satisfied with every item. If you have any questions about delivery, quality or fit, our team will help you immediately.
Key Information:
- Returns accepted within 30 days of receiving the order
- Refunds are processed within 2 days
- We don't charge restocking fees
- Customer is responsible to cover return shipping costs
- We accept exchanges
- This policy is subject to our Terms of Service
How to return an item
1. Contact us: Send an email to customerservice@fashion-nora.com with your order number and the reason for the return.
2. Receive return instructions: You will receive a return authorisation and step-by-step instructions by email.
3. Package the item: Carefully pack the item in its original packaging, including all accessories, tags, and documentation.
4. Return the parcel: Drop off the parcel at your nearest shipping point, as indicated in the return instructions.
Good to know about our return, refund and exchange policy
Non-Returnable Items
Certain products cannot be returned. These items are clearly marked as non-returnable in the product description.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, we apologize for the inconvenience. Unfortunately this can sometimes happen. Please take photos of the issue and send them to customerservice@fashion-nora.com. We’ll quickly review the matter and arrange for a replacement.
Order Cancellations
To cancel your order, contact us at customerservice@fashion-nora.com as soon as possible. Cancellations cannot be processed once the order has been processed or shipped.
Information about the website operator
Business name: Fashion Nora
Registered business address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 0000, Hong Kong.
Company registration number: 76216411
Email: customerservice@fashion-nora.com
Phone number: +61 468 147 157
You can reach us by email at: customerservice@fashion-nora.com, or visit our contact page, or check out our frequently asked questions.
Our customer service hours are (GMT+10):
Monday to Friday: 8:00am – 5:00pm
Saturday and Sunday: 10:00am – 3:00pm
We do our best to respond to your email within 1-2 business days.