Shipping and delivery policy
We want your shopping experience to be as smooth and seamless as possible. Below you’ll find everything you need to know about our shipping process.
Shipping and delivery times
Below you’ll find the estimated delivery times for all shipments:
- Order cut-off time: 5:00pm (GMT+10). Orders placed after this time will be processed on the next working day, which may delay delivery by one business day.
- Processing time: 1–2 working days (Monday to Friday). Once your order has been processed, it will be shipped via one of our trusted delivery partners.
- Shipping time: 4–6 working days (Monday to Friday).
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Total delivery time: 5–8 working days in total.
Please note: total delivery time = processing time + shipping time.
All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.
Free shipping on all orders
Free shipping on all orders. No minimum order quantity or amount required.
Shipping confirmation & tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number.
You can track your order at any time using our Order Tracking Page.
Products arrived damaged?
We'll start working on this unfortunate situation immediately. All we need from you is a photo/video report of the damage, together with your order number. Send this to customerservice@fashion-nora.com and we will certainly find a suitable solution.
The products arrived too late?
Most of our packages arrive on time. Delays can be seasonal or caused by a high volume of parcels at DHL.
Please allow 2 more days for the parcel to arrive - remember it is insured and you also have a tracking code. If the 2 days have passed and your parcel has not arrived, please contact us at customerservice@fashion-nora.com.
Address changes
Need to update your shipping address? Email us as soon as possible at customerservice@fashion-nora.com.
We’ll do our best to make the change, but please note that if your order has already been processed or shipped, we can’t guarantee an address update.
Information about the website operator
Business name: Fashion Nora
Registered business address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 0000, Hong Kong.
Company registration number: 76216411
Email: customerservice@fashion-nora.com
Phone number: +61 468 147 157
You can reach us by email at: customerservice@fashion-nora.com, or visit our contact page, or check out our frequently asked questions.
Our customer service hours are (GMT+10):
Monday to Friday: 8:00am – 5:00pm
Saturday and Sunday: 10:00am – 3:00pm
We do our best to respond to your email within 1-2 business days.